job description:
Client Relationship Management:
Build and maintain strong, long-term relationships with key clients.
Act as the primary contact for assigned accounts.
Sales Strategy Development:
Create and implement sales strategies to achieve revenue targets and expand market share.
Identify and pursue new business opportunities.
Account Oversight:
Manage the entire sales process from lead generation to closing deals.
Negotiate contracts and agreements to ensure mutual satisfaction.
Internal Collaboration:
Work with marketing and product development teams to deliver high-quality solutions.
Ensure client needs are effectively met.
Performance Reporting:
Monitor and analyze sales performance metrics.
Provide regular reports and updates on account status and market trends.
Customer Service:
Address client concerns and issues promptly.
Ensure high levels of customer satisfaction through proactive support.
Technical Skills:
Business Development:
Develop and maintain strong relationships with key clients and stakeholders in the commercial sector.
Identify and pursue new business opportunities to expand the client base and revenue streams.
Handle complex sales cycles, from initial contact through contract negotiation to final delivery and follow-up.
Sales Strategy:
Formulate and execute sales strategies to achieve targets and increase market share.
Analyze market trends and customer needs to identify potential opportunities for growth.
Collaboration:
Work closely with internal teams, including marketing, product management, and technical support, to ensure alignment and deliver exceptional service.
Provide feedback to improve product offerings based on client needs and market trends.
Technical Expertise:
Apply in-depth knowledge of IT infrastructure and information systems to address client needs and provide tailored solutions.
IT Infrastructure Knowledge:
Understanding of IT systems, networks, servers, and data storage solutions.
Familiarity with cloud computing, cybersecurity, and enterprise architecture.
Sales Tools:
Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
Ability to use data to drive decision-making and measure sales performance.
Technical Selling:
Experience in selling complex IT solutions and services, with the ability to articulate technical concepts to non-technical audiences.
Industry Knowledge:
Awareness of current trends and best practices in IT infrastructure and commercial sectors.
Understanding of regulatory requirements and compliance standards related to IT systems.
Education:
Degree: Bachelor’s degree in business administration, Marketing, Information Technology, Computer Science, or a related field.
Personal Skills:
- Excellent communication, interpersonal, and negotiation skills.
- Excellent analytical & problem-solving skills.
- Excellent command of English.
- Good presentation and documentation skills.
- Good interpersonal and analytical skills.
- A person having strong oral & written communication skills who is expected to communicate with primary customers and other stakeholders (app teams, operations team) on a daily basis.